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Non-attendance of applicant at scheduled session

If a counsellor intends to file an invoice with the Tribunal claiming a fee for a scheduled counselling session that an applicant failed to attend, the counsellor is required to write to the Tribunal within seven days of the scheduled session to advise of the following:

• date and time of scheduled session;
• date and time of notice (if any) received from the applicant regarding their non-attendance at the scheduled session; and
  the counsellor’s published cancellation policy.

The letter from the counsellor must be accompanied by a Counselling and Report Fee Invoice (Form 5, Practice Direction 1/2008) for the scheduled session, with an endorsement made on the invoice that the applicant did not attend the session as scheduled.